Convenient wheelchair access into the Big Sandy Superstore Arena is available at all gates. Automatic doors are also located at entrance of the Big Sandy Superstore Arena.
Contact Cara Hedrick at 304.696.5947
Available at the Arena Box Office, www.Ticketmaster.com or by phone at 800.745.3000. The arena box office hours are Monday thru Saturday from 10 am to 2 pm and closed on Sunday. In the event of a show on Sunday the box office will be open 4 hours prior to show time.
Guests must be 21 years of age or older to purchase and/or consume alcoholic beverages. Valid ID is required. There is a maximum of TWO (2) alcoholic beverages per purchase at all concession stands and portable vendors.
Service animals for guests with disabilities will be permitted inside the Big Sandy Superstore Arena. Please let us know if specific accommodations are needed for your service animal.
Announcements / Paging
The PA announcer will not make private announcements and/or pages during events. Please designate a meeting location should your party become separated.
All Guests entering through our gates must present a valid ticket as a means of admission to the designated event. If you do not have a valid ticket for that day’s event, you will be directed to go to the Box Office for assistance. Children over the age of two (unless otherwise stated (Sesame Street requires all children who have reached his or her first birthday) must have a ticket. There is no re-entry.
A Fifth Third Bank automated teller machine is located inside the main area at Gate D and on the Plaza in front of the main entrance.
Banners / Signs
Banners and signs are permitted for most events, providing they are in good taste, as deemed by building management. Signs must not be commercial in nature or utilize wood, metal or other types of objects for support. They cannot be hung or fastened anywhere in the building or in any way obstruct another guest’s view or building signage
Box Office / Hours
The Big Sandy Superstore Arena Box Office hours are Monday thru Friday from 10 am to 2 pm and closed on Saturday and Sunday. In the event of a show on Saturday or Sunday the box office will be open 4 hours prior to show time. box Office phone number is: 304.696.5990 Ext. 3503
Cameras are permitted for most events. If allowed, the Big Sandy Superstore Arena allows only small personal still-cameras. Cameras with detachable lenses are not permitted. Video, audio and professional camera and recording devices are strictly prohibited in the building. For major concerts and events, camera policies may vary. For further information, please visit the individual event page closer to the event date.
Catering / Concessions
The Big Sandy Superstore Arena and Convention Center offers exceptional catering service by SAVOR. SAVOR is known for their focus on food presentation, outstanding quality, fresh authentic flavors, flexibility and creative concepts. SAVOR treats each event individually and carefully considers demographics, trends, pricing, integrity, food safety, ethnic and regional choices, marketability and client service. Our team takes pride in preparing your local favorites for any occasion. Call 304.696.4406 for more information.
Camper & RV Overnight Parking
The Big Sandy Superstore Arena does permit overnight camper and RV parking for some events for a minimil fee. Please contact our administrative office for details at 304.696.5990.
VISA, Discover and MasterCard credit and debit cards are accepted at most merchandise and concession stands located inside the arena.
All Children must have a ticket at all venues.
Please contact us or visit the individual event page to check the age requirement when purchasing tickets for children.
The Big Sandy Superstore Arena has numerous facilities available for private meetings and conferences. For more information on our Convention Center, please call Veronica Hordubay, Director of Marketing and Convention Center Sales 304-696-5947.
Comments / Suggestions
Comments, concerns or questions can be submitted by emailing email@example.com
- Take I-64 west to Exit #11 (Hal Greer Blvd.)
- Turn right onto Hal Greer Blvd. -Follow to 3rd Avenue
- Turn left onto 3rd Avenue
- Go eight blocks to 3rd Avenue & 8th Street
- Take US-52 East
- US-52 East becomes OH-7 N
- OH-7 N becomes 152 S
- 152 S becomes OH 527 S
- Turn left onto US 60 E (5th Avenue)
- Turn left onto 8th Street and follow to 3rd Avenue
- Take I-64 E to Exit #11 (Hal Greer Blvd.)
- Turn left onto Hal Greer Blvd. – Follow to 3rd Avenue
- Turn left onto 3rd Avenue
- Go eight blocks to 3rd Avenue & 8th Street
Diaper Changing Stations
The Big Sandy Superstore Arena offers diaper-changing stations in each restroom.
All requests must be made in writing on event/company letterhead a minimum of 4-6 weeks prior to the event date. The request must include date, time and beneficiary of funds raised. Please send your request by email to firstname.lastname@example.org fax at 304-696-1777or mail to One Civic Center Plaza, Huntington, WV 25701
In the rare occasion that an event is postponed or cancelled, please visit the arena website or call 304.696.5990 for information updates specific to the event that you have tickets for. In most cases, refunds will be available at the point of purchase.
Patrons are advised to record the seat number of their ticket at home and at office for babysitters, family members, and co-workers to access in the event of an emergency. The ability to make broadcast announcements during events varies by event. Emergency calls for patrons attending concerts and special events may be placed at 304.696.5990 or by calling the Huntington Police Department.
Emergency Medical Services (First Aid)
Our First Aid Station is located at Gate E between sections 12 & 13. Cabell County EMS are available most of our events to assist you. The Big Sandy Superstore Arena Event Team is trained to help guests who need to call for assistance in medical emergencies.
The Big Sandy Superstore Arena periodically hires for Event Staff, Catering Staff and Operation Staff. For all positions, applicants must exhibit dedication and punctuality. In the event that positions may be available, the arena will advertise the opening on www.bigsandyarena.com as well as on other local job posting sites and media. Interested in applying? Contact our Human Resources Manager Sherry Lyell at email@example.com. The Big Sandy Superstore Arena and SMG are equal opportunity employers.
The executive offices are located near the Arena Box Office at the front of the building. Please report to the Box Office if you have a scheduled meeting. The Arena’s normal hours of operations are Monday through Friday; 9:00 a.m.-5:00 p.m.
The Great Hall is a clear spanned space of 204' by 276'. It is supported by four concession stands, rest room facilities, a large storage/stage area, vending/commissary rooms and mechanical spaces. The space can be divided into two smaller halls. The Exhibit Hall is 60,000 square feet of space, which can be expanded to 86,000 square feet by incorporating the lobby and concourse areas. Utilities include 110/220 volts, water and phone. The Convention Center is a 15,000 square foot facility. It houses a registration area, two 44 by 96 foot suites, six 32' by 44' meeting rooms, twelve 22' by 28' meeting rooms and banquet facilities for up to 350 persons. The center is served by its own entry lobby, lounge, restroom facilities and catering kitchen. If you are interested in more information about the facility or rentals, please contact firstname.lastname@example.org or call 304.696.5990.
Our First Aid Station is located at Gate E between sections 12 & 13. Cabell County EMS are available at all of our events to assist you. The Big Sandy Superstore Arena Event Team is trained to help guests who need to call for assistance in medical emergencies.
Group Sales / Tickets
Group Sales and tickets vary by each event. Visit the individual event pages for more information on groups related to that specific event.
For more information contact the Arena Box Office at 304.696.5990.
As a guest, please be reminded that all guests are expected to behave in ways that create a safe and enjoyable environment. Entering or throwing objects, fighting, or acting in an otherwise dangerous, abusive, or profane manner can result in forfeiture of tickets, ejection from the event, arrest, prosecution, and loss of ticket privileges for future events.
Lost and Found
Please report a lost item to one of our event team members, or you may bring the item to the Gate A entrance. If you feel like you have left an item behind while attending an event at the Big Sandy Superstore Arena, feel free to give us a call the next day at 304.696.5990 or stop by the Big Sandy Superstore Arena box office at your earliest convenience.
Media requests must be approved in advance by contating VHordubay@bigsandyarena.com. ALL media must report to Gate A to be escorted into the Big Sandy Superstore Arena by marketing director, Veronica Hordubay.VHordubay@bigsandyarena.com
The promoter must approve media credentials for concerts and special events, at least one (1) week prior to the event date. To request a media credential, please email a formal request to VHordubay@bigsandyarena.com. Consideration will only be given to requests made by accredited members of the media.
Outside Food & Beverage
Is not permitted in the arena or Convention Center at any time.
Garage parking is conveniently located across from the Civic Arena. Also adjacent to the Big Sandy Superstore Arena are two parking garages at Pullman Square.
Drugs, Alcohol, Smoking, Weapons, Fireworks, Skateboards, Roller Skates, Heelys, Wallet Chains, Laser Pointers, Video Cameras, Outside Food, Outside Beverages, & Recording Devices.
If you have any questions about the list, please feel free to contact us at 304.696.5990.
The Big Sandy Superstore Arena has a NO re-entry Policy. Once you leave our facility during an event, you many not return under any circumstance. Exceptions are only made in the case of medical situations/emergencies. No Re-Entry on ticketed events.
All of our restroom facilities are accessible to guests with disabilities.
The Big Sandy Superstore Arena reminds you that the only way to ensure complete authenticity of your tickets for any of our events is to purchase them through one the following outlets:
- Online at Ticketmaster.com
- By phone through Ticketmaster 800.745.3000
- Big Sandy Superstore Arena box office
- Official Ticketmaster Outlets
The Big Sandy Superstore Arena will not permit vending, soliciting or collecting contributions of any purpose, or the distribution of promotion materials on the premises. If observed soliciting, vending or distributing promotion materials on the premises, the Big Sandy Superstore Arena will ask you to leave the site. Other actions will be taken if necessary.
In the interest of guest and staff safety, a search process is required for all events in order to prevent guests from bringing unauthorized and prohibited items into the arena.
The Big Sandy Superstore Arena is a smoke-free facility. Therefore, smoking is not permissible in the public areas by any GUEST or employee. Designated smoking areas are set up outside at Gates C and F. For certains events, this area may be utilized; if so, an alternate smoking area will be designated. There will also be Smoking Gate attendant to let you in and out of the building utilizing your ticket stub and a hand stamp to gain re-entry.
- Big Sandy Superstore - www.bigsandysuperstore.com
- Coke - www.coke.com
- Fifth Third Bank - www.53.com
- Gino's Pizza - www.ginospizza.com
- WOWK - www.wowk.com
- WKEE – www.wkee.com
- WAMX – www.x1063.com
- WLGC - www.wlgcradio.com
- WTCR - www.wtcr.com
- Komax Business Systems - www.KomaxBusinessSystems.com
- MSCNS - www.mscns.com
BWC Trucking -www.bwctrucking.com
Strollers are not permitted into the arena seating area. If necessary, strollers may be left in the mail lobby upon entering the arena. Big Sandy Superstore Arena is not responsible for any lost, stolen or damaged strollers.
To order tickets to any of our events through Ticketmaster visit www.ticketmaster.com, or call 800.745.3000. Tickets may also be purchased at the arena box office.
All guests entering through our gates must present a valid ticket as a means of admission to the designated event. If you do not have a valid ticket for that evening's event, you will be directed to go to the Box Office for assistance. Children, age two and older, must have a ticket. Children under the age of two must sit on a parent or guardian's lap. Policies regarding the purchase of a child's ticket may differ for most family shows. Please feel free to contact us to check on the age requirement when purchasing tickets for children.
Tickets ordered or prepaid can be picked up at the Arena Box Office windows, located on the 3rd Ave. side of the building. Will Call windows are located outside the arean and are open two hours prior to events. Patrons must present valid photo identification when picking up tickets. Proof of purchase such as a valid confirmation number may be required.
One Civic Center Plaza
Huntington, WV 25701
P: 304.696.5990 Ext. 3503
Box Office Hours
The Big Sandy Superstore Arena Box Office hours are Monday thru Friday from 10 am to 2 pm and closed on Saturday and Sunday. In the event of a show on Saturday or Sunday the box office will be open 4 hours prior to show time.
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