A-Z Guide

A-Z Guide

A

Accessible Seating

Convenient wheelchair access into the Big Sandy Superstore Arena is available at all gates. Automatic doors are also located at entrance of the Big Sandy Superstore Arena.

Advertising

Contact Cara Hedrick at 304.696.5947

Advance Tickets

Available at the Arena Box Office, www.Ticketmaster.com or by phone at 800.745.3000. The arena box office hours are Monday thru Saturday from 10 am to 2 pm and closed on Sunday.  In the event of a show on Sunday the box office will be open 4 hours prior to show time.

Alcohol Policy

Guests must be 21 years of age or older to purchase and/or consume alcoholic beverages. Valid ID is required. There is a maximum of TWO (2) alcoholic beverages per purchase at all concession stands and portable vendors.

Animal Policy

Service animals for guests with disabilities will be permitted inside the Big Sandy Superstore Arena. Please let us know if specific accommodations are needed for your service animal.

Announcements / Paging

The PA announcer will not make private announcements and/or pages during events. Please designate a meeting location should your party become separated.

Arena Entry

All Guests entering through our gates must present a valid ticket as a means of admission to the designated event. If you do not have a valid ticket for that day’s event, you will be directed to go to the Box Office for assistance. Children over the age of two (unless otherwise stated (Sesame Street requires all children who have reached his or her first birthday) must have a ticket. There is no re-entry.

ATM

A Huntington Bank automated teller machine is located inside the main area at Gate D and on the Plaza in front of the main entrance.

B

Banners / Signs

Banners and signs are permitted for most events, providing they are in good taste, as deemed by building management. Signs must not be commercial in nature or utilize wood, metal or other types of objects for support. They cannot be hung or fastened anywhere in the building or in any way obstruct another guest’s view or building signage

Box Office / Hours

The Big Sandy Superstore Arena Box Office hours are Monday thru Friday from 10 am to 2 pm and closed on Saturday and Sunday.  In the event of a show on Saturday or Sunday the box office will be open 4 hours prior to show time. box Office phone number is: 304.696.5990 Ext. 3503

C

Camera Policy

Cameras are permitted for most events. If allowed, the Big Sandy Superstore Arena allows only small personal still-cameras. Cameras with detachable lenses are not permitted. Video, audio and professional camera and recording devices are strictly prohibited in the building. For major concerts and events, camera policies may vary. For further information, please visit the individual event page closer to the event date.

Catering / Concessions

The Big Sandy Superstore Arena and Convention Center offers exceptional catering service by SAVOR. SAVOR is known for their focus on food presentation, outstanding quality, fresh authentic flavors, flexibility and creative concepts. SAVOR treats each event individually and carefully considers demographics, trends, pricing, integrity, food safety, ethnic and regional choices, marketability and client service. Our team takes pride in preparing your local favorites for any occasion. Call 304.696.4406 for more information.

 

Camper & RV Overnight Parking

The Big Sandy Superstore Arena does permit overnight camper and RV parking for some events for a minimil fee. Please contact our administrative office for details at 304.696.5990.

Credit Cards

VISA, Discover and MasterCard credit and debit cards are accepted at most merchandise and concession stands located inside the arena.

Children's Admission

All Children must have a ticket  at all venues.
Please contact us or visit the individual event page to check the age requirement when purchasing tickets for children.

Contact Us

One Civic Center Plaza
Huntington, WV 25701
v: 304.696.5990
f: 304.696.1777
info@bigsandyarena.com
Tickets can be purchased at the box office, www.ticketmaster.com or by phone at 800.745.3000.

Convention Center

The Big Sandy Superstore Arena has numerous facilities available for private meetings and conferences. For more information on our Convention Center, please call Veronica Hordubay, Director of Marketing and Convention Center Sales 304-696-5947.

Comments / Suggestions

Comments, concerns or questions can be submitted by emailing info@bigsandyarena.com

D

Directions

Map Quest

From Charleston

  • Take I-64 west to Exit #11 (Hal Greer Blvd.)
  • Turn right onto Hal Greer Blvd. -Follow to 3rd Avenue
  • Turn left onto 3rd Avenue
  • Go eight blocks to 3rd Avenue & 8th Street

From Ohio

  • Take US-52 East
  • US-52 East becomes OH-7 N
  • OH-7 N becomes 152 S
  • 152 S becomes OH 527 S
  • Turn left onto US 60 E (5th Avenue)
  • Turn left onto 8th Street and follow to 3rd Avenue

From Kentucky

  • Take I-64 E to Exit #11 (Hal Greer Blvd.)
  • Turn left onto Hal Greer Blvd. – Follow to 3rd Avenue
  • Turn left onto 3rd Avenue
  • Go eight blocks to 3rd Avenue & 8th Street

Diaper Changing Stations

The Big Sandy Superstore Arena offers diaper-changing stations in each restroom.

Donation Requests

All requests must be made in writing on event/company letterhead a minimum of 4-6 weeks prior to the event date. The request must include date, time and beneficiary of funds raised. Please send your request by email to info@bigsandyarena.com fax at 304-696-1777or  mail to One Civic Center Plaza, Huntington, WV 25701

Big Sandy Superstore Arena Charitable Donation Form

E

Event Cancellations

In the rare occasion that an event is postponed or cancelled, please visit the arena website or call 304.696.5990 for information updates specific to the event that you have tickets for. In most cases, refunds will be available at the point of purchase.

Emergency Calls

Patrons are advised to record the seat number of their ticket at home and at office for babysitters, family members, and co-workers to access in the event of an emergency. The ability to make broadcast announcements during events varies by event. Emergency calls for patrons attending concerts and special events may be placed at 304.696.5990 or by calling the Huntington Police Department.

Emergency Medical Services (First Aid)

Our First Aid Station is located at Gate E between sections 12 & 13. Cabell County EMS are available most of our events to assist you. The Big Sandy Superstore Arena Event Team is trained to help guests who need to call for assistance in medical emergencies.

Employment

The Big Sandy Superstore Arena periodically hires for Event Staff, Catering Staff and Operation Staff. For all positions, applicants must exhibit dedication and punctuality. In the event that positions may be available, the arena will advertise the opening on www.bigsandyarena.com as well as on other local job posting sites and media. Interested in applying? Contact our Human Resources Manager Sherry Lyell at slyell@bigsandyarena.com. The Big Sandy Superstore Arena and SMG are equal opportunity employers.

Executive Offices

The executive offices are located near the Arena Box Office at the front of the building. Please report to the Box Office if you have a scheduled meeting. The Arena’s normal hours of operations are Monday through Friday; 9:00 a.m.-5:00 p.m.

F

Facilities

The Great Hall is a clear spanned space of 204' by 276'. It is supported by four concession stands, rest room facilities, a large storage/stage area, vending/commissary rooms and mechanical spaces. The space can be divided into two smaller halls. The Exhibit Hall is 60,000 square feet of space, which can be expanded to 86,000 square feet by incorporating the lobby and concourse areas. Utilities include 110/220 volts, water and phone. The Convention Center is a 15,000 square foot facility. It houses a registration area, two 44 by 96 foot suites, six 32' by 44' meeting rooms, twelve 22' by 28' meeting rooms and banquet facilities for up to 350 persons. The center is served by its own entry lobby, lounge, restroom facilities and catering kitchen. If you are interested in more information about the facility or rentals, please contact redgar@bigsandyarena.com  or call 304.696.5990.

First Aid

Our First Aid Station is located at Gate E between sections 12 & 13. Cabell County EMS are available at all of our events to assist you. The Big Sandy Superstore Arena Event Team is trained to help guests who need to call for assistance in medical emergencies.

G

Group Sales / Tickets

Group Sales and tickets vary by each event. Visit the individual event pages for more information on groups related to that specific event.

For more information contact the Arena Box Office at 304.696.5990.

Guest Conduct

As a guest, please be reminded that all guests are expected to behave in ways that create a safe and enjoyable environment. Entering or throwing objects, fighting, or acting in an otherwise dangerous, abusive, or profane manner can result in forfeiture of tickets, ejection from the event, arrest, prosecution, and loss of ticket privileges for future events.

H

Hotels

L

Lost and Found

Please report a lost item to one of our event team members, or you may bring the item to the Gate A entrance. If you feel like you have left an item behind while attending an event at the Big Sandy Superstore Arena, feel free to give us a call the next day at 304.696.5990 or stop by the Big Sandy Superstore Arena box office at your earliest convenience.

M

Media Entrance

Media requests must be approved in advance by contating veronica@bigsandyarena.com. ALL media must report to Gate A to be escorted into the Big Sandy Superstore Arena by marketing director, Veronica Hordubay. veronica@bigsandyarena.com

Media Policy

The promoter must approve media credentials for concerts and special events, at least one (1) week prior to the event date. To request a media credential, please email a formal request to veronica@bigsandyarena.com. Consideration will only be given to requests made by accredited members of the media.

O

Outside Food & Beverage

Is not permitted in the arena or Convention Center at any time.

P

Parking

Garage parking is conveniently located across from the Civic Arena. Also adjacent to the Big Sandy Superstore Arena are two parking garages at Pullman Square.

Parking with hotels

Prohibited Items

  • Illegal Drugs or Substances
  • Outside Food and Drink, Coolers
  • Cans or Bottles (Plastic or Glass)
  • Weapons: Knives, Guns, Pepper Spray
  • Lasers, Glow Sticks, Fireworks
  • Wallet Chains, Sharp spiked jewelry
  • Selfie Sticks, Go pros, Tripods
  • Noise making devices, Blankets, Signs, Banners, Flags, Umbrellas

If you have any questions about the list, please feel free to contact us at 304.696.5990.

R

Re-Entry Policy

The Big Sandy Superstore Arena has a NO re-entry Policy. Once you leave our facility during an event, you many not return under any circumstance. Exceptions are only made in the case of medical situations/emergencies. No Re-Entry on ticketed events.

Restrooms

All of our restroom facilities are accessible to guests with disabilities.

S

Scalping Tickets

The Big Sandy Superstore Arena reminds you that the only way to ensure complete authenticity of your tickets for any of our events is to purchase them through one the following outlets:

  • Online at Ticketmaster.com
  • By phone through Ticketmaster 800.745.3000
  • Big Sandy Superstore Arena box office
  • Official Ticketmaster Outlets

Soliciting

The Big Sandy Superstore Arena will not permit vending, soliciting or collecting contributions of any purpose, or the distribution of promotion materials on the premises. If observed soliciting, vending or distributing promotion materials on the premises, the Big Sandy Superstore Arena will ask you to leave the site. Other actions will be taken if necessary.

Special Offers

For special offers and pre-sale opportunities to any of our future events please subscribe to The Insider, "like" us on Facebook & follow us on Twitter.

Security

In the interest of guest and staff safety, a search process is required for all events in order to prevent guests from bringing unauthorized and prohibited items into the arena.

Prohibited Items include:

  • Illegal Drugs or Substances
  • Outside Food and Drink, Coolers
  • Cans or Bottles (Plastic or Glass)
  • Weapons: Knives, Guns, Pepper Spray
  • Lasers, Glow Sticks, Fireworks
  • Wallet Chains, Sharp spiked jewelry
  • Selfie Sticks, Go pros, Tripods
  • Noise making devices, Blankets, Signs, Banners, Flags, Umbrellas

If you have any questions about the list, please feel free to contact us at 304.696.5990.

Smoking

The Big Sandy Superstore Arena is a smoke-free facility. Therefore, smoking is not permissible in the public areas by any GUEST or employee. Designated smoking areas are set up outside at Gates C and F. For certains events, this area may be utilized; if so, an alternate smoking area will be designated. There will also be Smoking Gate attendant to let you in and out of the building utilizing your ticket stub and a hand stamp to gain re-entry.

Sponsors

Strollers

Strollers are not permitted into the arena seating area. If necessary, strollers may be left in the mail lobby upon entering the arena. Big Sandy Superstore Arena is not responsible for any lost, stolen or damaged strollers.

T

Ticketmaster

To order tickets to any of our events through Ticketmaster visit www.ticketmaster.com, or call 800.745.3000. Tickets may also be purchased at the arena box office.

Tours

All guests entering through our gates must present a valid ticket as a means of admission to the designated event. If you do not have a valid ticket for that evening's event, you will be directed to go to the Box Office for assistance. Children, age two and older, must have a ticket. Children under the age of two must sit on a parent or guardian's lap. Policies regarding the purchase of a child's ticket may differ for most family shows. Please feel free to contact us to check on the age requirement when purchasing tickets for children.

W

Will Call

Tickets ordered or prepaid can be picked up at the Arena Box Office windows, located on the 3rd Ave. side of the building. Will Call windows are located outside the arean and are open two hours prior to events. Patrons must present valid photo identification when picking up tickets. Proof of purchase such as a valid confirmation number may be required.

Websites

Arena Info

Contact Us

One Civic Center Plaza
Huntington, WV 25701
P: 304.696.5990
F: 304.696.1777

Box Office
P: 304.696.5990 Ext. 3503

Box Office Hours

The Big Sandy Superstore Arena Box Office hours are Monday thru Friday from 10 am to 2 pm and closed on Saturday and Sunday. In the event of a show on Saturday or Sunday the box office will be open 4 hours prior to show time.


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